Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

What is the format of the meeting?
The meeting will kick off with two days of virtual sessions (July 20 and July 22) that are available to all registered attendees. The main part of the conference will be held July 26-29 in a hybrid form. This means you register either to go onsite in Phoenix, or you watch all sessions virtually. All Session days are included in your registration - July 20, 22, and 26-29, whether you are virtual or in-person.

What platform is the HPS Annual Meeting using for the virtual attendees?
HPS will be using SignalWire as the live streaming service for the meeting. The platform works best on Chrome, Edge and FireFox. If you are attending in-person, you will only have SignalWire access for the July 20 and 22 virtual sessions. All registrants, virtual and in-person, will have access to the recordings after the conference.

IF YOU ARE SPEAKING YOU WILL NEED TO REBOOT YOUR COMPUTER THE MORNING OF YOUR PRESENTATION

How do I access the virtual platform?
You will receive an email from the Secretariat, meetings@hps.org, on July 16 that will include a link to SignalWire and your password. Please do not share this password with anyone other than the registrant. Each login to SignalWire is a cost to HPS - sharing the code to those who did not register costs HPS money.

What information will I have to enter when I login?
When you are ready to join, click the SignalWire link. You will be asked for your name, email and company. Click the join button, and that’s it!


How is the platform organized?
The platform will have a “room” for each session on a given day and attendees are free to enter and leave the rooms as they wish. Each time you enter a new room, you will need to allow your computer to use your microphone and camera. The screen will look like this:


I'm having technical issues, what do I do?
Please follow the below steps to troubleshoot your technical issues

  • Refresh your browser
  • Clear your cache and cookies
  • Close all windows and programs not needed for the event
  • Ensure that any VPN you may have is disabled, if applicable
  • Try an incognito window in your web browser
  • Make sure you have good internet access

If after completing the above, you are still experiencing issues - please use the help button (?) on the top right side of your screen.
We also have a SignalWire/Audio Visual Support Room within the platform. Please join that room and a tech will be able to assist.

How do I access the PEP I registered for?
You will receive an email with your login credentials on July 16. This is a unique link, and different than the Annual Meeting link. Each PEP has its own unique link that will be sent to you.

How can I view the PEP courses?
If a PEP is given virtually you will be sent a link to watch the PEP virtually from home or your hotel room. There will NOT be a room on-site at the convention center to watch the PEP.
If a PEP is given in person, you can participate in the course in person or virtually. If you are attending virtually, you will be sent a link to watch it LIVE through the SignalWire platform. If you are attending in person, the course will take place at the Phoenix Convention Center.

Will the sessions be available for viewing after the live broadcast?
All sessions will be recorded and available in the weeks after the meeting.

If I am attending in-person can I watch online as well?
No, except for the July 20 and July 22 events, we want you to attend in person to get the full experience of the HPS Annual Meeting!

What do I do if I have not received my registration link?
Please send an email to meetings@hps.org to have the link reset to you.

Are PEP courses included in my registration fee?
PEPs are a separate fee. There is still space in each course if you would like to participate in one of those courses - please take a look at the online registration form to sign up now.

Who do I contact if I have any other questions?
Please send an email to meetings@hps.org if you need help.

Who can I contact for a Certificate of Attendance?
Please send an email to certificates@burkinc.com if you need a Certificate of Attendance.

What happens if I lose my connection? Can I log back in once online?
Yes, use the meeting link sent in your confirmation email.

Will the sessions be recorded?
Yes, and they will be available for viewing to registrants 2 weeks after the meeting.

NOTE FOR CHPs
• Meeting attendance is granted 1 CEC per contact hour, excluding meals and business meetings.
• PEP courses are granted 4 CECs each
• For information about the 2021 ABHP Certification Exam (Part I or Part II) please reach out to director@aahp-abhp.org for assistance.