Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Where is my email link?
Check your email for notifications from Check spam, too. If you don’t see anything, please email us at

When will I get email reminders?
You will get email reminders one hour before each day’s session.

How do I know which link to use?
Most the sessions and plenaries and keynotes are in Track 1 (T1). When there are concurrent sessions, we will also be using Track 2 (T2). Please refer to the program to see if you want to be in Track 1 (T1) or Track 2 (T2) during concurrent sessions.

Who do I reach out to if I have questions?

What do I do if I cannot hear the video?
Sometimes government devices block or hinder the audio during the pre-recorded videos. Please try to watch on a personal device. If using a mobile device, please download the app for the best experience.

How do I join the live session?
There is a link unique to you for that day in the email one hour before. Use that link to join the day’s live session.
If you are having trouble visit,